Contact
We usually reply within a few working days. There is deliberately no contact form, so that no data is processed on this website.
What we can help with
- Content errors. If a step, a form or a responsible office is no longer correct, tell us — name the guide and the step. This is the most useful feedback we can get.
- Bugs in the app. Please include your iPhone model, iOS version and app version (shown under “Profile” in the app).
- Data protection requests. Access, erasure, objection — see the privacy policy.
- Translations. The seven-language translations have not been professionally reviewed. Corrections are very welcome.
What we cannot help with
We are not an advice centre and do not give legal advice. We cannot review individual cases, fill in applications, assess deadlines, or tell you the status of a procedure.
For your own case, the competent authority, a migration advice centre or a qualified lawyer are the right places to turn to. The app lists advice centres near you under “Local help”.
Languages
You can write to us in German, English or Turkish.